Privacy Policy
At Balio la Pena, we respect your privacy and are committed to protecting the personal information you share with us.
Information we collect
We may collect personal information such as your name, email, phone and travel preferences when you complete forms or make reservations on our site.
Use of information
The information is used exclusively to organize trips, respond to inquiries, send communications related to our services and improve your experience.
Data protection
We implement technical and organizational security measures to protect your information against unauthorized access, loss or improper disclosure.
Cookies and third-party services
This site sets no cookies of its own and uses no analytics tools: we do not track your browsing.
We do embed third-party content, which only loads when you ask for it or when you visit the page containing it:
- Instagram (Meta). Our home page shows some of our posts. They do not load on their own: you will see a card, and the Instagram content loads only if you click it. From that point Meta may set cookies in your browser and receive your IP address, under its own privacy policy.
- Map on the contact page. It uses the Leaflet library and map imagery from Esri/ArcGIS, which receive your IP address when they load. They do not set advertising cookies.
You can block or delete any cookie from your browser settings without the site ceasing to work.
Information sharing
We do not share your personal data with third parties, except in cases strictly necessary for the provision of contracted services or by legal obligation.
User rights
You have the right to access, rectify or delete your personal data. To exercise these rights, write to us at sibaliolapena@gmail.com.
Policy changes
This policy may be updated occasionally. We recommend that you review it periodically to be informed of any changes.
Terms and Conditions
Welcome to Balio la Pena. By accessing and using our website, you agree to comply with the following terms and conditions. We ask that you read them carefully before using our services.
Website usage
The content of this site is solely for your general information and personal use. We reserve the right to modify or withdraw content without prior notice.
Reservations and payments
All travel reservations are subject to availability. To confirm a reservation, it is necessary to make a partial or total payment, as indicated in the purchase process.
Cancellations and refunds
Cancellation and refund policies vary depending on the trip contracted. These terms will be specified at the time of booking. Balio la Pena is not responsible for additional expenses not covered by our refund policy.
Traveler responsibility
The traveler is responsible for having the necessary documentation (passport, visas, travel insurance, etc.) and for complying with the laws and regulations of the country visited.
Limitation of liability
Balio la Pena will not be responsible for accidents, losses, damages or delays caused by third parties or by circumstances beyond our control, including natural phenomena or government decisions.
Intellectual property
All content on this website (texts, images, logos, design) is the property of Balio la Pena or their respective owners and is protected by intellectual property laws.
Modifications
We reserve the right to modify these terms and conditions at any time. We recommend that you review them periodically.